The mission of the HIV Services Quality Management Program is to plan, assess, measure, and implement performance improvements in the systems and processes which affect the quality of service delivered to LVCT Health clients. The Quality Program strives to continuously improve the quality of care and services, in a multidisciplinary team approach and consistent with the organization-wide approach to quality improvement. The LVCT Health Quality Improvement process utilises the Plan. Do. Study. Act (PDSA cycle -figure 1 below) as a guiding principle for continual quality improvement in our systems and structures, leading to improved service delivery. Through this approach, every program identify opportunities for improvement, collect and analyse data, and develop implementation plans.
The LVCT QI process is based on the PDSA cycle methodology.
The goals of the LVCT Health Quality Management program are:
The purpose of the Quality Management program is to promote commitment to quality of care throughout the LVCT Health Continuum of care by establishing and maintaining a seamless system of comprehensive HIV services provided to the LVCT clients. This has been accomplished by: